Shipping Policy
All orders are processed within 2 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delivery of Goods shall be a paid service.
Where the Buyer chooses a delivery service, the delivery price shall be displayed to the buyer at the end of the order process, before choosing the payment method and / or making a payment. The price of delivery of goods shall be paid in advance, along with the payment for goods.
When ordering a delivery service, the buyer shall specify the exact place of delivery of goods.
When accepting goods, the buyer shall check the condition of the shipment, the quantity, quality and assortment of goods. Having noticed that shipment packaging is damaged, but there are no discrepancies in the quantity, quality or assortment of goods, the buyer shall mark the packaging damage in the delivery confirmation form or the forms presented by the person having delivered the shipment. In such a case goods shall be considered delivered in a damaged packaging, but their quantity, quality and assortment shall be considered in line with conditions of the purchase – sale agreement, and goods shall be deemed to have been delivered properly.
Having determined that there are discrepancies in the quality and / or assortment of goods, the buyer cannot accept the good which fails to meet the quality and/or assortment of goods. The buyer shall indicate his refusal to accept the good and list the discrepancies found in the shipment delivery confirmation form and / or by completing the forms submitted by the person having delivered the shipment. Should any discrepancy in quantity of the goods be determined, the buyer shall also indicate this in the shipment delivery confirmation form and / or by completing the forms submitted by the person having delivered the shipment.
If the buyer accepts a shipment without making any comments, goods shall be considered delivered in an undamaged packaging, the quantity, quality and assortment of goods shall be considered to be in line with the terms of the purchase – sale agreement and additional services related to the sale and delivery of goods shall be considered to have been carried out properly.
The buyer undertakes to accept goods himself. When handing over goods, the buyer may be asked to furnish his personal identity document and order information sent to the buyer by the seller.
Having delivered goods to the address indicated by the buyer, goods shall be considered transferred to the buyer, regardless of whether or not the goods were actually accepted by the buyer or any other person, who accepted the goods at the specified address. If the buyer could not pick up goods himself, and the goods were delivered to the specified address, the buyer shall not have the right to file any claims with the seller regarding the delivery of goods to a wrong person. If goods are not delivered on the planned delivery date, the buyer shall inform the seller thereof immediately, but no later than on the day following the scheduled date of delivery of goods. Otherwise, the buyer shall lose his right to file claims with the seller related to delayed delivery and / or non-delivery of goods.
The seller shall be released from liability for violation of terms of delivery of goods, if goods were delivered to the buyer or were delivered late at the fault of the buyer or for circumstances within the buyer’s control.
SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. The price of shipping depends on the area chosen and the size and weight of the package. We offer delivering the package, using registered Lithuanian Regular Post & LP EXPRESS services.
LOCAL DELIVERY
In Lithuania delivery time: 2-3 working days. Usually it take us 1-3 working days to proceed the order, unless the customer has been noted differently immediately after the order has been placed.
INTERNATIONAL SHIPPING
We ship to all European countries and almost 200 other countries in the world. Important: we inform you that the sending of commercial shipments to Russia and Belarus by business customers has been suspended.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Track your order here: https://www.post.lt/
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@merchantsofrund.com with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGES
(Full return policy is available here: https://merchantsofrund.com/pages/returns )
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@merchantsofrund.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@merchantsofrund.com.